Wm996 believes entertainment should always stay fun. We provide control tools, practical guidance, and full support to ensure every Malaysian user can play safely and responsibly.
Wm996 equips the platform with easy-to-use control tools so you always have full control over your gaming activity.
Set daily, weekly, or monthly deposit limits to control how much you spend at wm996. Limits take effect immediately and can only be lowered without any waiting period.
Set how long your gaming session runs before the wm996 platform automatically reminds or stops you. This feature helps prevent uncontrolled play.
Need a short break? Activate pause mode for 24 hours, 3 days, 7 days, or 30 days. During this period your account remains active but you cannot make deposits or play.
Option to permanently close your wm996 account if you need more serious support. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.
Wm996 sends periodic reminders about your play time, amount spent, and gaming patterns. This information helps you make informed decisions about your gaming activity.
Access detailed reports on your gaming history, betting patterns and spending over a selected period. This transparency helps you identify any changes in your playing behaviour.
For wm996, responsible gaming is more than a slogan – it is the foundation of how we operate. We understand that not everyone plays the same way, and some users may find it challenging to manage their gaming activity from time to time.
That is why wm996 continuously invests in systems, tools and training that help users play safely. From customisable deposit limits to comprehensive self-exclusion options, every tool we offer is designed to put control in your hands – not the platform's.
We also train our support team to identify early signs of problem gambling and respond with empathy and useful information. If you or someone you care about needs support, we are here to help without any judgement.
All responsible gaming control tools are accessible directly from your wm996 account. Here is a quick guide to each tool:
Access your wm996 account and go to "Account Settings" or "Security Settings" in your profile menu.
Click on the "Responsible Gaming" section and select the tool you want to activate – deposit limit, time limit or cool-off option.
Enter the desired value or duration. Changes that reduce a limit take effect immediately with no waiting period.
Confirm your settings. You will receive an email notification confirming that the new limits have been applied to your account.
Problem gambling rarely develops overnight. There are usually early signs that can be identified before things become more serious. Review the following list honestly:
If you recognise yourself in any of the signs above, please take immediate action. Contact the wm996 support team or use the self-exclusion tool. Seeking help is a sign of strength, not weakness.
Answer the following questions honestly. If you answer "Yes" to three or more, we encourage you to reach out to wm996 support or a gambling support organisation.
If you or someone you know needs support related to a gambling problem, do not wait until things get worse. Here is how to get help:
The wm996 support team is available to assist you at any time via live chat on the platform. All conversations are confidential and non-judgemental.
Email: [email protected]
Ask to speak specifically with one of our responsible gaming advisors when contacting support. They are specially trained to provide the right guidance and support.
Contact the wm996 support team via live chat on the platform for immediate assistance with responsible gaming.
Email: [email protected]
Available 24 hours a day, 7 days a week.
Register with wm996 today and enjoy a safe digital entertainment experience with a full suite of responsible gaming control tools right at your fingertips.